Support
Access & Login Help
Practical steps for signing in and reaching your journey.
Signing in
- Use the same email address you used when you created your RETHALIS account.
- Check for typos and extra spaces in your email address, and make sure your password is entered exactly.
- If you have more than one email address, try the others — each creates a separate account.
Resetting your password
- Use “Forgot password?” on the sign-in page to get a reset link by email.
- If you cannot sign in, contact us from the email address on your account and we will help.
Access after purchase
- Purchase while signed in to the account you want to unlock. Access is linked to that account.
- After payment, unlocking can take a short moment while the payment is confirmed. Refresh the Journey page if needed.
- Check that you are signed in with the same account you purchased with.
What to include when you contact us
- The email address on your RETHALIS account.
- A short description of the problem and what you have already tried.
- For purchase questions, the date and the receipt or transaction reference from your payment email.
Never share
Your password, full card number, or card security code. RETHALIS will never ask for them.